Legal

Privacy Policy

Last updated: June 2026

What we collect

Account details: your email address and name, via Supabase authentication (email and password, or signing in with Google).
Your projects and edits are stored locally in your browser (IndexedDB and localStorage), not on our servers. Clearing site data removes them.
Usage data: exports used, plan, and (only if you accept the analytics banner) product events such as "video uploaded" or "export completed" via PostHog. No ad trackers.
Where you came from: the first time you visit, your browser keeps the campaign tags and partner code on the link you came through, the site that sent you, the page you landed on and whether you were inside an app like Instagram. When you sign up this is saved with your account, so we can tell which posts and partners bring people to Captik. A partner only ever sees totals, never who you are.
Error reports: when something breaks, technical details (error message, browser, page) may be sent to Sentry so we can fix it.
Payment details are processed by Razorpay in India, and by Dodo Payments for purchases made from outside India. We never see or store card numbers.
Your approximate country, worked out from your IP address on our own server, decides which of the two you pay with and which currency prices are shown in. IP geolocation by DB-IP (db-ip.com), used under the Creative Commons Attribution 4.0 licence.

To generate captions, the audio of your video is sent to our transcription providers: Sarvam AI (transcription, translation) and ElevenLabs (word timing).
When you export with a cloud renderer, the video file is uploaded to our storage on Amazon Web Services (Mumbai region) and rendered there.
Uploaded files and rendered exports are deleted automatically within 7 days.
We do not train models on your content, and we never share or publish it.

We do not sell your data. We share it only with processors the product needs to run: Supabase (auth and database), Amazon Web Services (storage and rendering), Sarvam AI and ElevenLabs (transcription), Railway (export rendering), Razorpay (payments in India), Dodo Payments (payments from outside India: your email, name, billing country and what you bought), PostHog (analytics, only with your consent), Sentry (error reports), and Tawk.to (the support chat widget).

We use cookies to keep you signed in.
Product analytics run only after you accept the consent banner; declining changes nothing about how the product works.
The support chat (Tawk.to) sets its own cookies when you open it.

You can request a copy of the data we hold about you.
You can request deletion of your account and all associated data.
Email support@captik.in and we will respond within 7 business days. These rights apply under India's DPDP Act and, for EU visitors, the GDPR.

If we make material changes, we will notify you by email (if you have an account) at least 14 days before they take effect.