Legal

Refund and Cancellation Policy

Last updated: 3 November 2026

This page explains when a payment to Captik is refunded, how to cancel a plan, and how long a refund takes.

What you buy

Captik sells access to an online service: caption minutes and exports for a period (a week or month pass, or a monthly plan), and the watermark removed from a single video. Nothing physical is sold or shipped.
Week and month passes are paid once and do not renew. Nothing is charged again unless you buy again.

Charged twice for the same purchase: we refund the extra payment in full.
Paid, but your plan, pass or unlock never reached your account: we switch it on, or, if we cannot, we refund the payment in full.
An export fails after it was counted against your plan: the minutes come back to your account. If they do not, write to us within 7 days and we put them back.
Annual plans can be refunded only if you ask within 14 days of purchase.
Removing the watermark from a single video is not refundable once that video is unlocked: each payment unlocks the video it was bought for, for good.
Any other request is looked at one by one. Write to us within 7 days of the payment and tell us what went wrong.

Email support@captik.in or call +91 83693 67341 with the email address of your Captik account, the date and amount of the payment, and its payment or order ID if you have it.
We reply within 2 working days.

An approved refund goes back to the account or card you paid with. We never refund to a different account.
It usually reaches you within 5 to 7 working days of approval. The exact time depends on your bank or card issuer.
Purchases made from outside India are sold by Dodo Payments as merchant of record, so their refunds are issued by Dodo Payments to the card or account you paid with.

Passes do not renew, so there is nothing to cancel: the pass simply ends when its days are up.
A monthly plan that renews (UPI Autopay, card mandate, or a plan bought from outside India) can be cancelled any time from your account, under Plans & Upgrades, or by writing to us. No further charge is made after you cancel, and you keep the plan until the end of the period you already paid for.
Cancelling does not refund the current period, except in the cases listed under “When we refund”.

Captik is owned and operated by Nipun N Patil, 02, Seasons Harmony, Near Beturkar Pada, Kalyan West, Maharashtra 421302, India.